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TERMS AND CONDITIONS

InCandleScent Shop SRL offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting/browsing the in-candle-scent.com website and in the event that you purchase a product/s from us, you engage in "Our Service" and agree to abide by the following terms and conditions ("Terms and Conditions", "Terms"), including those additional terms and conditions and policies mentioned herein and/or available by hyperlink. These Terms and Conditions apply to all users of the Site, including without limitation users who are/are browsers, suppliers, customers, merchants and/or content creators.


Please read these Terms of Use carefully before accessing or using the in-candle-scent.com website. By accessing or using any page of the site, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access in-candle-scent.com or use the services provided by us. If these Terms and Conditions are considered an offer, then you are required to expressly accept theseTerms and conditions.


Any new features or tools added to this store will also be subject to the Terms and Conditions. You can review the most recent version of the Terms and Conditions on this page at any time. We reserve the right to update, modify or replace any part of these Terms and Conditions by posting updates and/or changes to in-candle-scent.com. It is your responsibility to periodically check this page for changes. Your continued use of or access to the in-candle-scent.com website after any changes are posted constitutes your acceptance of those changes.


Our store is hosted by Wix. This entity provides us with the online e-commerce platform that allows us to sell our products and services.
Use of in-candle-scent.com implies acceptance of the terms and conditions below. We recommend reading these carefully. in-candle-scent.com reserves the right to modify these provisions without further notice. The most recent version can be found by visiting this page called "Terms and Conditions".

InCandleScent Shop SRL guarantees the user limited access, in personal interest (making online orders, information), to the in-candle-scent.com site and does not grant him the right to download or modify the site in whole or in part, to partially or fully reproduce the site, copy, sell/resell or exploit the in-candle-scent.com site in any other way, for commercial purposes or contrary to the interests of InCandleScent Shop SRL without the consent its prior written consent.
The right to create a web link - link - to the in-candle-scent.com website is limited, non-exclusive and revocable, and is granted as long as it does not cause damage of any kind to in-candle-scent.com, only after obtaining our consent in writing or by email.


The terms you will encounter in this text/site are explained below:
BUYER - represents any natural person, legal entity or any other legal entity that places an order through the in-candle-scent.com website or by phone 0755369005
SELLER- commercial company  InCandleScent Shop SRL registered Șelimbăr village, Șelimbăr commune, Str Dinicu Golescu, No 2, Bl 2, Sc B; Et 1, Ap 6, Sibiu county; telephone: 0755369005; registered at the Sibiu Trade Register under no. J32/201/03,02,2022, having fiscal code no. 45574623
PRODUCTS - any product/s displayed on our website specified in the Order, to be provided by the SELLER, to the BUYER and corresponding to the descriptions on the website.
TAX INVOICE - the tax document that is sent in the package/email to the buyer, where all the detailed information related to the ordered products, the data provided by the buyer, the price(s) of the product(s) are specified.
ONLINE ORDER - represents an electronic document where all the products requested by the buyer are mentioned. Upon receipt of the order, the Seller agrees to deliver them and the buyer agrees to pay for them upon receipt of the package.
CONTRACT- refers to the order placed by the buyer online or over the phone and confirmed by the seller.


SECTION 1 – ONLINE STORE TERMS AND CONDITIONS
By accepting these Terms and Conditions, you confirm that you are at least 18 years of age or that you consent to persons under 18 who are dependent on you to use in-candle-scent.com.
You may not use our products/services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit viruses or code of a destructive nature.
A violation of any of the Terms will result in the immediate termination of your right to use in-candle-scent.com.


SECTION 2 – GENERAL CONDITIONS
InCandleScent Shop SRL reserves the right to refuse to provide services or sell products to anyone, for any reason, at any time.
You understand that everything related to your content (not including credit card information) may be transferred unencrypted and involves (a) transmissions over different networks; and (b) changes in accordance with the technical requirements of networks or connecting devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any segment of the services/products we offer or access any contact on in-candle-scent.com through which the product /service is provided to you without our written consent.
Headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.
The entire content of the company InCandleScent Shop SRL  with the site in-candle-scent.com - images, drawings, texts, graphics, symbols, logo, logo, web graphic elements, emails, scripts, programs and other data - is the property of InCandleScent Shop SRL and its suppliers and is protected by the Law for the Protection of Copyright (Law No. 8/1996) and the laws on intellectual and industrial property. Use without InCandleScent's consent of any of the items listed above is punishable by applicable law. It is allowed to use the in-candle-scent.com site only within the limits mentioned in this agreement.


SECTION 3 – ACCURACY, COMPLETENESS AND QUALITY OF INFORMATION
We are not responsible if the information made available on in-candle-scent.com is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or earlier sources of information. Any reliance on the materials on this site is at your own risk.
This site may contain certain historical information. Historical information is not current and is provided for reference only. We reserve the right to change the content of this site at any time, but we are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our website.


SECTION 4 - CHANGES TO SERVICE AND PRICES. DELIVERY OF ORDERED PRODUCTS/SERVICES
InCandleScent Shop SRL reserves the right to select its customers. The products sold through the in-candle-scent.com website are new, in the original packaging of the manufacturer and at the time of delivery are accompanied by the tax invoice, according to the legislation in force. The products and services are offered in compliance with the provisions of this document and within the limits of the available stock.
The prices shown include all applicable taxes and do not include delivery charges, unless expressly stated on the website.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the service/product (or any part or content thereof) without notice at any time.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the service/product.
Payment for the products ordered from the in-candle-scent.com website can be made upon delivery of the products by courier (cash on delivery) or by online payment through a bank card, mediated by the Stripe platform._cc781905-5cde-3194-bb3b- 136bad5cf58d_
The products are delivered anywhere in Romania, through the courier companies with which InCandleScent Shop SRL has signed contracts.
The DELIVERY TIME of the products is between 1-5 working days. To see how long it will take for a product to arrive, check the delivery time with a representative at in-candle-scent.com 
Delivery costs are:
- FREE for orders whose value exceeds 300 lei.
- the cost offered by the courier company with which the package is sent. It may vary depending on the destination town and the chosen payment method, but the average courier delivery is 22 lei
- the cost offered by the courier company with which the package is sent is not included in the price of the ordered products 
If the customer is not found at the mentioned address, he will be contacted by phone by the courier company.
Receipt of the products represents the customer's acceptance that the products have arrived in good condition. The invoice constitutes the sale/purchase contract according to the Romanian legislation in force. The customer expresses his explicit agreement upon receiving/signing the invoice regarding the fact that he has received the product(s) that is (are) in accordance with the order and his needs.
InCandleScent Shop SRL reserves the right to delay or cancel deliveries of ordered products if they cannot be honored for reasons independent of InCandleScent Shop SRL which include cases of force majeure: fires, explosions, floods, epidemics, strikes, government actions, wars, acts of terrorism, protests, uprisings, civil unrest or other force majeure impediments according to the customs of Romanian law.
The maximum amount of damages that can be paid by InCandleScent Shop SRL to any customer in case of non-delivery or improper delivery is the amount collected by InCandleScent Shop SRL from this customer.


SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online through in-candle-scent.com. These products or services may have limited quantities and may be returned or exchanged only in accordance withour return policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor display will represent the pictures in true color
We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions or product prices are subject to change at any time without notice at our discretion. We reserve the right to discontinue any product/service at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products/services, information or other materials purchased or obtained by you will meet your expectations or that any errors in the product/service will be corrected.


SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
InCandleScent Shop SRL  reserves the right to refuse any order you place with us on the site. We may, at our discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, same credit card, and/or orders using the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time of placing the order. InCandleScent Shop SRL  reserves the right to limit or prohibit orders that, in our opinion, appear to be placed by dealers, persons wishing to resell our products or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete transactions and contact you as needed.
For more details, seeReturns Policy.

SECTION 7 INFORMATION ABOUT RETURNING PURCHASED PRODUCTS
The customer can unilaterally terminate the contract with in-candle-scent.com without citing a reason, within 14 calendar days (cf. ord. 130/2000 supplemented by law 51/2003 regarding the legal regime of distance contracts, only in writing and may return the product(s) within the same 14 day period.
Thus, the products bought on the in-candle-scent.com website can be returned according to the law, within 14 working days of receiving them by courier.
Before returning the product, it is mandatory to notify by phone (0755369005) or by email (incandlescent@gmail.com) the intention to return a product/several products.
The product will be returned in the same condition in which it was delivered, i.e. new and in the box, together with all accessories related to the product, unworn/unopened, without stains or tears. Otherwise the package can be sent back to the customer.
In the case of returning natural soy candles, they must be in their original packaging and without any traces of an initial ignition.
Also, products with physical changes, broken or forced, etc. are NOT accepted for return. Products must be returned by express courier. The return of the products will be done at the customer's expense.
Products can be returned without giving any reason.
The returned product must be accompanied by the copy after the invoice, sent either by email to incandllescent@gmail.com, or printed and sent in the parcel.
We will refund the value of the products within 14 days from the date of receipt of the return. Refund does NOT include shipping charges.
The return of products is subject to this law only for products that are delivered to customers by express courier. 


SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we do not monitor or have any control or input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations or conditions of any kind and without any endorsement. We will not have any liability arising from the use or use of optional third party tools.
Any use by you of the optional tools offered through the Site is entirely at your own risk and discretion and you must ensure that you are familiar with and agree to the terms provided by the relevant providers of the tools optional third parties.
We may also offer new services and/or features on the Site in the future (including, the release of new tools and resources). Such new features and/or services will also be subject to these Terms and Conditions.


SECTION 8 – THIRD PARTY LINKS
Certain content, products and services available through in-candle-scent.com may include material from third parties.
Third party links on this site may direct you to websites of third parties that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and shall have no responsibility or liability for any third-party materials or sites or for other third-party materials, products or services.
We are not responsible for any harm or damage related to the purchase or use of goods, services, resources, content or any other transactions made in connection with third party websites. Please review the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, complaints, concerns or questions regarding third party products should be directed to such third parties.
Website in-candle-scent.com it is hosted by the servers of a third company. InCandleScent will not be held responsible for any errors that appear on the site regardless of the reasons for their occurrence, including changes to the site, settings, or updates to programmed scripts. InCandleScent cannot be held responsible for errors that occur due to the use of certain browsers to visit the in-candle-scent.com website.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER REQUIREMENTS
If, at our request, you send certain specific requests (for example, contest entries) or without a request from us, send ideas, suggestions, proposals, plans or other creative materials, online, by e-mail, by post or in otherwise (collectively referred to as "comments"), you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use, in any medium, any comments you send us.

We have no obligation regarding

  • to keep any comments confidential; 

  • to pay compensation for comments;

  • to respond to comments.

We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or that infringes any party's intellectual property or these Terms and Conditions
You agree that all of your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You also agree that all of your comments will not contain defamatory or illegal, abusive or obscene material or any computer virus or other malware that could in any way affect the operation of our site or any related website. You will not use a false email address, pretend to be someone you are not, or mislead us or third parties as to the origin of any Comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Users accessing the in-candle-scent.com site can make comments on the products offered, which can be published on the site after prior approval. InCandleScent reserves the right, but not the obligation, not to publish on the site comments with illegal, obscene, threatening, defamatory content, which in any way disturbs the private life of other people, violates intellectual property rights, contains viruses, texts representing mass emails or any other form of spam.

InCandleScent Shop SRL   will not be responsible nor will it be liable for any kind of compensation for any kind of damages caused by such comments or electronic communications, they being offered under the same limitation of liability as the rest of the content on the site, according to the articles in this document. In the case of sending information, other than those related to the process of buying/selling products, the user is considered to grant InCandleScent and its partners the non-exclusive, unlimited, free, irrevocable and retransmittable right to use, reproduce, modify, adapt, publish, translate, as well as the right to distribute through any media anywhere.

The user guarantees that he has all the rights to the content that he transmits by any means to be published on the site or not, so that by using this content, he does not cause harm to any other person.
For any problems related to intellectual property rights, you can send an email to the address incandllescent@gmail.com.


SECTION 10 - PERSONAL INFORMATION
The presentation of your personal information through the store is governed byOur privacy policy.


SECTION 11 - ERRORS, OMISSIONS AND OMISSIONS
Occasionally there may be information on the in-candle-scent.com website that contains typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, product shipping charges, transit time and availability. InCandleScent Shop SRL  reserves the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information provided by our website or any other website is inaccurate at any time without notice (including after you have submitted your order).
We do not undertake to update, amend or clarify information on the Site or any associated website, including without limitation pricing information, except as required by law. No updated or updated date applied within the in-candle-scent.com site or any related website should be specified to indicate that all information on the site or any related website has been changed or updated .


SECTION 12 - PROHIBITED USES
In addition to other prohibitions set forth in the Terms and Conditions, you may not use in-candle-scent.com or its content: (a) for any illegal purpose; (b) solicit others to perform or participate in any illegal acts; (c) violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) infringe or infringe our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, injure, defame, defame, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) present false or misleading information; (g) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site or any website, other websites or the Internet; (h) collect or track the personal information of others; (i) spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) interfere with or circumvent the security features of the Site or any other associated Web site, other Web sites, or the Internet. We reserve the right to terminate your use of the Site or any related website for violating any prohibited use.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not warrant that use of our service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results obtained by using the Service will be correct or reliable.
You expressly agree that the use or inability to use the in-candle-scent.com site belongs to you (it is done at your own risk). The Service and all products and services delivered through the Site are (except as expressly stated by us) provided "as is" and "available" for your use, without any representation, warranty or condition of of any kind, implied, including all implied warranties or conditions of merchantability, merchantability, fitness for a particular purpose, durability, title and non-infringement warranty
Under no circumstances will InCandleScent Shop SRL   be liable for any damage, loss, claim or, incidental, punitive, or secondary damages of any kind, including but not limited to lost profits, lost revenue , lost savings, loss of data, replacement costs or any similar damages, whether based in contract, injury (including negligence) from the use of any service or any products purchased through the service or for any other claim related in any way from your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any nature caused as a result of your use of the service or any content (or product) posted, transmitted or otherwise made available through the service, even if it is informed of the possibility this one. Because some states or jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, in such states or jurisdictions our liability is limited to the maximum extent permitted by law.


SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless in-candle-scent.com and our subsidiaries, affiliates, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, interns, from any claim damages, including reasonable attorneys' fees, incurred by any third party due to your violation of these Terms and Conditions or the documents they incorporate or your violation of any law or the rights of a third party.


SECTION 15 - SEVERABILITY
If any provision of these Terms and Conditions is held to be unlawful, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, this determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 - TERMINATION
The obligations and responsibilities of the parties incurred prior to the date of termination shall survive the termination of this Agreement for all purposes.
These Terms of Use are effective only if and until terminated by either you or us. You may remove these Terms and Conditions at any time by notifying us that you no longer wish to use our Services or when you stop using our Site.
If, in our opinion, you fail or we suspect that you have failed to comply with any term or condition contained in the "Terms and Conditions", we may also terminate this agreement at any time without notice and you will be liable for all amounts due including date of termination; and/or, as a result, we may deny you access to our services (or any part thereof).


SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on or in connection with this Site constitute the entire agreement and understanding between you and us and govern your use of the Site, superseding any agreements, previous communications and proposals, whether oral or written, between you and us (including, but not limited to, previous versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.


SECTION 18 – LEGISLATION
These Terms and Conditions and any other separate agreements whereby we provide you with products/services shall be governed by and construed in accordance with the laws in force and applicable in Romania


SECTION 19 - CHANGES TO THE TERMS AND CONDITIONS PROVIDED FOR BY THIS ELECTORAL DOCUMENT
You can review the most recent version of the Terms and Conditions on this page at any time.
We reserve the right to update, modify or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically to update yourself with the latest version. By using the in-candle-scent.com website and/or any other service and/or product offered, you are deemed to have read, understood and fully accepted the site's terms and conditions of use. The in-candle-scent.com website as well as the company that owns all the rights to the website are subject to the legislation in force in Romania.


SECTION 20. FINAL PROVISIONS
Any other problem caused by the products and services presented on the in-candle-scent.com website and which is not already covered by any article in this document, will be resolved amicably within 30 working days from the date of notification in writing of the problems, by the user.

In the event that an amicable settlement of the conflict has not been achieved, the competence rests with the Romanian courts or an alternative dispute resolution body agreed by both parties. By agreeing to these Terms and Conditions of Use of InCandleScent Shop SRL, the client fully assumes the consequences arising from the use of the site under these conditions.
By using the in-candle-scent.com website and/or any other service and/or product offered, you are deemed to have read, understood and fully accepted the terms and conditions of use of in-candle-scent.com. 

SECTION 20 - CONTACT INFORMATION
Questions about the Terms and Conditions should be sent to incandllescent@gmail.com

SECTION 21 - ANPC (NATIONAL AUTHORITY FOR CONSUMER PROTECTION) CONTACT DETAILS

Address: Bucharest, Aviatorilor Boulevard no. 72, sector 1, postal code 011865 
To submit a complaint in electronic format, please complete The online notification form

Telephone: 021.307.67.66

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